Buyer Protection at Digit Exclusive: How Your Purchase Is Protected (2026)
Buyer Protection at Digit Exclusive
Buying a phone number outright — especially at $250-$50,000+ — is a significant purchase, and trust matters. This page lays out exactly how your purchase is protected, who we are as a business, how the port-in process actually works, and what your remedies are if anything goes wrong.
If anything goes wrong with your port, you get a full refund.
60-day port-success guarantee. If your destination carrier rejects the port for any reason on our end, we issue a full refund. No partial refunds, no restocking fees, no friction. Read the full guarantee terms below.
The four pillars of your protection
60-day port-success guarantee
If we can't deliver a port-ready transfer kit, or if the number cannot be ported for any reason on our end, full refund within 60 days of purchase.
Shopify-secured checkout
Payments processed by Shopify Payments — the same infrastructure trusted by millions of US e-commerce stores. PCI-DSS Level 1 certified. Your card info never touches our servers.
FCC §52 LNP compliance
Every number we sell is subject to FCC Local Number Portability rules. You have the legal right under US federal law to port the number to any other US carrier, any time, regardless of what your current carrier wants.
Registered US business
Digit Exclusive is a real US-registered business with a physical address, phone, and named owner. We are not anonymous, not offshore, not a reseller affiliate.
Who we are
Business identity
Legal name: Digit Exclusive
Address: 118 West Norwood Place, San Gabriel, CA 91776, US
Phone: +1-626-349-8888
Owner: Victor Chen
Founded: 2026-03-03
Domain: digitexclusive.com
Platform: Shopify (commerce platform)
Customer service contact: via contact form
We're a real business operating a real US-registered domain with a physical California address. No PO box, no offshore shell. The owner's name is publicly displayed (Victor Chen). The phone number is real and reachable. We are not anonymous. If anything goes wrong, you have legal recourse against a real US business — not a faceless website.
The 60-day port-success guarantee — in plain English
What we guarantee
Within 60 days of your purchase, you can:
- Request a full refund if we cannot deliver the transfer kit (LOA + carrier metadata) needed to port the number.
- Request a full refund if your destination carrier rejects the port due to errors on our end (incorrect originating carrier info, incorrect billing details, expired port-out PIN, etc.).
- Request a full refund if there is meaningful residual call traffic from the previous owner during the first 30 days after porting (this means the number wasn't properly aged before being relisted, which is our error).
What's not covered
- Refund requested after 60 days from purchase date.
- Refund requested after the number has been successfully ported to your carrier and is in use.
- Port failure caused by errors on the destination carrier side (incorrect address on your account, mismatched name, your carrier-specific port-in restrictions).
- Buyer's remorse (you decided you didn't want a vanity number after all).
How to request a refund
- Contact us via the contact form within 60 days of purchase.
- Provide your Shopify order number and the reason for refund.
- We review within 2 business days.
- If approved, refund is issued to the original payment method within 5-10 business days (most cards within 3-5).
See our full refund policy for the legally binding language.
How the port-in process actually works
Many first-time buyers worry about the technical side of porting a phone number. Here's the actual process so you know exactly what to expect:
| Step | Who does it | Time |
|---|---|---|
| 1. You complete the purchase on this site | You | 2-5 minutes (Shopify checkout) |
| 2. We send you a transfer kit by email | Us | Within minutes (automated) — manual cases within 24 hours |
| 3. You forward the transfer kit details to your destination carrier (AT&T, Verizon, T-Mobile, RingCentral, OpenPhone, etc.) | You (5 min to submit) | 5 minutes |
| 4. Your destination carrier validates the port-in request with the originating carrier | Carriers | 24-48 business hours for wireless; 3-5 business days for wireline |
| 5. The number activates on your destination carrier's network | Carriers | Automatic at cutover |
| 6. You start using the number | You | Immediately on activation |
The total time from purchase to active line is typically 24-48 hours. Your destination carrier handles steps 4-5; you don't have to do anything during that window except wait for the activation notification.
What you actually buy when you buy a number from us
- Legal ownership of the number
- You become the registered carrier-level owner of the number under FCC §52 Local Number Portability rules. The number is yours permanently — portable to any US carrier any time.
- A transfer kit (LOA + metadata)
- An email with the Letter of Authorization (LOA) signed digitally on your behalf and the carrier metadata (originating account number, port-out PIN, etc.) your destination carrier needs to complete the port-in.
- Port support via contact form
- If anything goes wrong during the port, contact us via the form and we troubleshoot with you and your carrier directly.
- One-time payment
- The price you see is what you pay. No monthly fees, no recurring charges, no activation fees, no port-out fees ever. Once you've paid, you don't pay us again.
Common buyer concerns — answered
How do I know this isn't a scam?
Three independent verifications: (1) Shopify Payments processes our checkout — Shopify won't process payments for fraudulent stores. (2) We're a registered US business with a real California address, phone, and named owner — all publicly displayed. (3) The numbers we sell are subject to FCC §52 LNP rules — meaning your destination carrier validates the port before transferring. A fraudulent transfer would fail at carrier validation and you'd get a refund. The system has multiple independent integrity checks.
What if you go out of business after I buy the number?
You still own the number. Once the port is complete, the number is on YOUR destination carrier's network — not ours. Even if Digit Exclusive ceases to exist tomorrow, your purchased number stays with your carrier, fully under your control, indefinitely.
What if the number was previously used by someone else?
Every number we sell cleared a 30-day aging window after the previous owner's carrier released it. During those 30 days, residual callers received disconnected-number messages and stopped trying. By the time we sell the number, residual call volume has typically reached near-zero. If you do experience meaningful residual contact in the first 30 days after porting, contact us — we'll issue a refund per our guarantee.
How can you charge $250-$50,000 for a phone number?
Phone numbers vary in value based on memorability, area code prestige, and pattern rarity. A clean local number in a mid-tier area code starts at $200–$250. Premium-tier alphanumeric vanity numbers (e.g., 212-LAWYER equivalents) in iconic area codes can run $10,000-$50,000+ because those patterns are limited supply and have proven ROI in their target verticals. See our pricing guide for full breakdown and our ROI calculator for payback math.
Can my destination carrier reject the port?
Rare but possible. Common reasons for carrier-side rejection: (1) Name on your destination account doesn't match the porting documents — fixable by updating your account name. (2) Your destination address doesn't match — fixable by updating your account address. (3) Port-out PIN expired before submission — we generate a fresh one. In all cases we work with you to resolve. If we can't, our 60-day port-success guarantee applies.
What's the difference between buying outright (here) vs subscription (TextNow, RingCentral, etc.)?
Outright: pay once, own the number permanently, portable between carriers. Subscription: pay monthly, lose the number if you stop paying. For any use case longer than 18-30 months, outright is dramatically cheaper. See our outright vs subscription guide.
Are these numbers VoIP-only or real cellular?
Every number we sell is a real US carrier-grade local number — NOT a VoIP-only soft line. It supports cellular voice, SMS, MMS, voicemail, caller ID, 911 emergency dialing, and number portability under FCC §52 rules. Functionally identical to any number you'd get directly from AT&T or Verizon as a new line.
Can I deduct the purchase from taxes?
Generally yes for business use. See our tax-deductibility guide for IRS classifications (Section 179 immediate expense, Section 197 intangible for premium tiers).
What payment methods do you accept?
All major US credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), Apple Pay, Shop Pay, Google Pay. Payments processed by Shopify Payments. No cryptocurrency, no wire transfer, no check.
How quickly do I receive the transfer kit after payment?
For standard inventory: typically within minutes of payment confirmation. For premium-tier or recently-relisted numbers: may take up to 24 hours for manual verification. You'll receive the transfer kit email with full instructions and supporting documents.
The numbers behind your protection
| Metric | Value |
|---|---|
| Port-success rate to date | 100% |
| Average time from purchase to active line | 24-48 hours |
| Refund response time | Within 2 business days |
| Refund processing time (approved) | 3-10 business days to original payment |
| Compatible major US carriers | AT&T, Verizon, T-Mobile, Mint Mobile, Cricket, Google Fi, Visible, US Mobile, Google Voice, RingCentral, OpenPhone, Dialpad, Vonage, 8x8, Twilio, Grasshopper, Sinch, Bandwidth, Plivo, Telnyx |
| Checkout security | Shopify Payments (PCI-DSS Level 1) |
| Encryption | 256-bit SSL/TLS site-wide |
| Customer service contact | Contact form |
Why we publish all this
Most online sellers hide their company details, route customer service through chatbots, and obfuscate refund policies. We don't. Two reasons:
- It's the right way to operate. Buyers deserve to know who they're dealing with, what protections they have, and how to get help when something goes wrong. Hiding behind anonymous web forms is a tell that something is off.
- Transparency works. The clearer we are about what we promise and how to enforce it, the more confidence buyers have. Phone numbers are not impulse purchases — buyers research carefully. Transparency helps them choose us over hidden-detail competitors.
If you have questions before buying
Contact us via the form before purchase. We respond within 24 hours (typically faster) and can answer specific questions about:
- Whether a specific number is available
- Whether a specific carrier port will work for your situation
- Multi-number bulk purchases (5+ numbers)
- Premium tier inventory (numbers above $10,000) not all listed on site
- Custom payment terms for premium-tier purchases
- Tax / accounting questions about our pricing for your specific entity type