Refund policy

Return & Refund Policy

At Digit Exclusive, each phone number is a unique, one-of-a-kind digital asset. Once delivered, ownership cannot be revoked or “returned” like a physical product. The terms below protect both buyer and seller.

All Orders Are Final

  • Because every number is a one-of-a-kind asset that is permanently removed from the market the moment we source it for your order, orders cannot be cancelled or refunded once placed.
  • When we deliver access credentials, porting details, or authorize transfer, the number becomes the buyer’s permanent property, and the sale is final.
  • The only refunds we issue are cases where we are unable to deliver a valid, working number — see Delivery Assurance below.

Delivery Assurance & Limits (Combined)

  • Validity at delivery: We guarantee that the number provided is valid and transferable at the time of delivery.
  • If we cannot supply prior to delivery: If we are unable to supply the number you purchased (e.g., inventory no longer available before delivery), we will issue a 100% refund.
  • Working credentials at the moment of delivery: We guarantee that the credentials you receive will allow you to initiate a port request with a supported U.S. carrier at the moment of delivery.
  • Buyer/carrier responsibilities after delivery: After delivery, completing the port process is the buyer’s responsibility with their chosen carrier (including timing, plan eligibility, account status, or carrier policies). No refunds apply for buyer’s remorse, carrier delays or rejections, or failure to port within your carrier account.
  • Finality after delivery: Once credentials are issued or transfer is authorized, all sales are final.

Proof of Delivery

  • We document delivery via timestamped confirmation (e.g., secure message/email containing credentials or transfer approval).
  • This record serves as proof of fulfillment for payment processors and any disputes.

Damages or Issues

If there is a problem with delivery (incorrect number, non-functioning credentials at the moment of delivery, or technical failure prior to delivery), contact us immediately. We will resolve promptly by correcting the issue or, if we cannot deliver, issuing a refund as outlined above.

Exchanges

Because each number is a one-of-one asset, we do not offer exchanges. If you want a different number, please place a new order.

Chargebacks & Disputes

By purchasing, you acknowledge that phone numbers are non-returnable digital assets. Any disputes or chargebacks will be resolved using our proof-of-delivery records and this posted policy.

European Union – Digital Content Notice

If your order is delivered to the EU: EU law grants a 14-day withdrawal right for most goods. However, for digital content not supplied on a tangible medium, once you consent to immediate delivery and acknowledge you will lose the right of withdrawal, that 14-day right no longer applies after delivery begins. If you do not consent to immediate delivery, do not complete checkout. If delivery has not yet begun, you may cancel for a full refund.

Contact Us

Questions about this policy or your order? We’re here to help.
Contact us through our contact form.
Website: digitexclusive.com